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Pearson Performance Solutions Work With Wells Fargo Earns ASTD Excellence In Practice Award

The Re-Engineered New Hire Curriculum for Call Center Agents recognized as exemplary practice in workplace learning and performance

PAWCATUCK, Conn.,May 24,2004 – Pearson Performance Solutions, a leading provider of performance-based learning solutions, today announced that the Re-Engineered New Hire Curriculum for Call Center Agents developed in partnership with Wells Fargo was selected for a prestigious ASTD Excellence in Practice Award.

ASTD recognizes exceptional practices in workplace learning and performance, and acknowledges the success achieved when the solution considers the best interests of both the organization and the employees. Awards are only presented to proven practices that have established clear and measurable results. This year 113 entries were reviewed.

The goal of this new hire program targeted more than instructional efficiencies. Objectives included enhancing the customer experience of phone bank customers; providing new hires with a more meaningful on-boarding experience and improving their job readiness; and enabling the organization to achieve notable business results. An evaluation of key performance indicators has shown an: improvement of sales close rates by 24%; increase of weekly core unit profit by 34%; increase in service quality scores by 13%; and attainment of over $2 million in first year training delivery cost savings.

"At the end of the day, what matters most is whether the learning solution has had a measurable impact on business performance," said David Fabianski, President, Pearson Performance Solutions. "We are very pleased that the Wells Fargo / Pearson PS learning initiative has achieved a significant ROI for Wells Fargo and that this program was chosen to be honored by ASTD for their Excellence in Practice Award."

Award and Citation winners will be honored during the ASTD 2004 International Conference and Exposition in Washington, D.C. including a reception with ASTD Leadership on Monday May 24, 2004.

About Pearson Performance Solutions

Pearson Performance Solutions is one of the largest, most respected performance improvement and custom learning organizations in the United States. The company creates learning solutions that improve individual performance and advance institutional intelligence for Global 1000 companies and government agencies. Pearson helps clients with their most critical and high profile initiatives and when core-business metrics require immediate and significant improvement. Through Pearson-developed programs, hundreds of clients have successfully: launched new products, implemented new systems, deployed new business processes, achieved compliance mandates, improved customer service, and increased productivity. For more information visit www.pearsonps.com

Media Contact
Paul Meskanick
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