Student Retention

We succeed when your students graduate

We judge our success based on student retention. More than just a measuring stick, retention rates are a primary focus of national education policy reform, accreditation boards, and program rankings.

Each of our academic partners gets a retention specialist to assist with their efforts because student retention is a priority throughout all of our services. We begin with targeted marketing materials and effective recruitment efforts, and we assess prospective students throughout the process.

Once enrolled, these students become better learners and are engaged by well-designed courses and learning materials. The engagement leads to greater student satisfaction, increased retention, lower loan default rates, and ultimately higher graduation rates.


Providing support for students throughout their experience

Even the most highly qualified students can experience difficulties learning or staying on track during their enrollment. That’s why all students receive personalized attention from a retention specialist throughout the duration of their degree programs.

This personalized attention ensures that students don’t fall behind, are able to find help when they need it, and re-enroll for the next semester. The service is a proven factor when it comes to retaining at-risk learners.

Responsibilities of retention specialists

Setting students up for success using our New Student Onboarding process

Building personal relationships with each learner

Ensuring students remain engaged with the institution through to graduation

Identifying and providing early intervention for at risk learners

Using data to maximize each programs retention opportunities


Improving student success with online tutoring

Students today are busier than ever, with many balancing coursework, full-time employment, and families. In an online learning environment, providing the quality academic help students need can be difficult. With online tutoring services from Smarthinking, students get on-demand, individual instruction and support from expert tutors across a wide variety of subjects, 24 hours a day.

Research shows that online tutoring from Smarthinking positively impacts student success. You’ll see higher grades, improved course completion, and increased student retention.

Our expert tutors consist of a diverse group of current and former educators and professionals with an average of nine years of teaching or tutoring experience. In fact, 90% of Smarthinking tutors hold Master’s degrees or PhDs in their fields. Tutors use a problem-solving based teaching style to help students learn so that they gain confidence in their skills and learn to handle future assignments on their own.

Learn more about online tutoring services from Smarthinking


Learn how an OPM solution can strengthen your institution

Our free, comprehensive guide offers deans, provosts, and faculty insight into how to launch or expand an online program and how to choose the best partner for superior outcomes.

Download the guide