Help Desk & Technical Support

Help desk solutions to maximize the learning experience

We know time is critical and that technical problems can have a significant impact on the online teaching and learning experience. That’s why our help desk solutions, along with our personalized and flexible technical support options, provide help when you need it most.

We focus on training, service quality, and accurate resolution of support requests upon first contact—and it shows. Our customer satisfaction rate of 92% shows that your students, faculty, and staff view the help desk as an extension of your institutional services, and as a valuable resource when they need help with learning technology.

Users get access to live, full-time technical support professionals with specific expertise on your learning technologies. Some of our help desk services include:

  • Collaboration tools
  • Web browsers
  • Learning management systems
  • Multimedia plugins
  • Student information systems

Customized help desk solutions

Help desk services are available 24 hours a day, 365 days a year. You can get help using some of the institution-branded support options you’re most comfortable with.

Desktop sharing

Live chat

Online support portal to submit tickets

Self-help resources, including a web-based knowledge base

Toll-free number

Connect with us

Online-Program-Management-Guide

Learn how an OPM solution can strengthen your institution

Our free, comprehensive guide offers deans, provosts, and faculty insight into how to launch or expand an online program and how to choose the best partner for superior outcomes.

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