Help Desk & Technical Support
Help desk solutions to maximize the learning experience
We know time is critical and that technical problems can have a significant impact on the online teaching and learning experience. That’s why our help desk solutions, along with our personalized and flexible technical support options, provide help when you need it most.
We focus on training, service quality, and accurate resolution of support requests upon first contact—and it shows. Our customer satisfaction rate of 92% shows that your students, faculty, and staff view the help desk as an extension of your institutional services, and as a valuable resource when they need help with learning technology.
Users get access to live, full-time technical support professionals with specific expertise on your learning technologies. Some of our help desk services include:
- Collaboration tools
- Web browsers
- Learning management systems
- Multimedia plugins
- Student information systems
Customized help desk solutions
Help desk services are available 24 hours a day, 365 days a year. You can get help using some of the institution-branded support options you’re most comfortable with.
Online support portal to submit tickets
Self-help resources, including a web-based knowledge base
Learn how an OPM solution can strengthen your institution
Our free, comprehensive guide offers deans, provosts, and faculty insight into how to launch or expand an online program and how to choose the best partner for superior outcomes.